Upcoming activities by SDN Accredited Trainers

Looking for gaining high level knowledge and skills about service design in a professional and state-of-the-art approach? Then check out the upcoming trainings and events by our SDN Accredited Service Design Trainers taking place all around the world and book your seat!

SDN Accredited Trainer: Victor M. Gonzalez
Session Type: 1-day Workshop
Date: 5 August, 2019
Location: Medellín, Colombia

Sperientia [studio + lab] ® presents an intensive workshop that offers an introduction to Service Design, a modeling and visualization scheme that builds on the foundations of people-centered design and focuses on holistic representation (cross -silo) of the Customer Experience.

The workshop introduces the fundamentals of an innovation program with the customer to the center (customer-centric innovation) and emphasizes the modeling of services through the creation of People (customer profiles), Customer Journey, Service Blue Prints and Stakeholder Maps. The strategies and methods to carry out modeling / service design workshops are introduced and Smaply® is presented as a digital tool to facilitate the documentation of the designs.

Read more and register here.

Design Thinking Camp Bulgaria 2019

Design Thinking Camp Bulgaria 2019

SDN Accredited Master Trainer/Coach: Eleonora Carnasa
Session Type: Speaker and Workshop Facilitator at Design Thinking Camp / Workshop 'Platform Design: Build your strategic vision'

SDN Accredited Trainer: Stina Vanhoof
Session Type: Speaker and Workshop Facilitator at Design Thinking Camp / Workshop 'Stakeholder mapping and beyond'

SDN Accredited Master Trainer: Jesse Grimes
Session Type: Speaker and Workshop Facilitator at Design Thinking Camp / Workshop 'Service Design for innovation'

Language: English
Date: 29-30 August 2019
Location: Sofia Tech Park, Bulgaria

Big summer camp for newcomers, practitioners, and experts in design thinking and service.

Read more and register 

SDN Academy – Service Design Training Course

SDN Accredited Master Trainer: Barbara Weber-Kainz
Session Type: six-day intensive course
Date: 23 -24 September, 30 - 31 October, 28 - 29 November 2019
Location: Cologne

Course on the subject of service design for professional practitioners under the direction of SDN Accredited Master Trainer Barbara Weber-Kainz, Birgit Mager and Linda Kaszubski. The participants will get an overview of the state of service design development in theory, methodology and practice. As part of the six-day intensive course, the methodical steps in the service design process will be presented on the basis of practical cases and adapted to practical implementation.

Read more and register here.

SDN Academy – Service Design Training Course
This is Service Design Doing Masterclass

This is Service Design Doing Masterclass

SDN Accredited Master Trainer: Laurence Body
Session Type: Masterclass
Language: French
Date: 17-19 September
Location: Paris, France

This is the French version of the renown Masterclass created by authors Adam Saint John, Marc Stickdorn and Markus Hormess. Il will be co-facilitated by the authors and the French team.

Read more and register here. 

Service Design & HR Training

SDN Accredited Master Trainer: Tina Weisser
Session Type: 2-day Workshop
Language: German
Date: 5-6 November 2019
Location: Munich, Germany

The innovation approach Service Design supports HR to develop successful solutions integrating the employees' perspective and to enhance the individual „Employee Experience“. Ultimately all processes and services designed by HR departments have an impact on the „Employee Experience“ and thus on employee recruitment, satisfaction and loyalty. Service Design puts the employee's perspective in the center of all activities and creates solutions according to employee needs. HR therefore has the opportunity to create meaning and enthusiasm through "employee-centric" initiatives."

Read more and register here. SDN members are entitled to a 15% discount off on the training (please check your discount code available on your member's dashboard).

Service Design & HR Training

Past events

Check out the successful activities by our SDN Accredited Trainers in the first quarter of 2019 and back in 2018.

Find your SDN Accredited Trainer

Our network of Accredited Service Design Trainers is constantly growing. Meet all SDN Accredited Trainers here and find the right trainer for your needs!

Our Accredited Service Design Trainers have been approved by the SDN Accreditation Committee, based on a self-assessment and an in-depth interview to validate their skills. By participating on their trainings, you will get high level knowledge and skills about service design in a professional and state-of-the-art approach, as well as receive an SDN co-branded certificate for attendance and a 20% off discount code for an SDN Professional membership.

Want to become an SDN Accredited Trainer yourself?

Find all the details and benefits here. 

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