Designing Ventures: Innovation and Start-ups: Working with start-ups, or in contexts such as innovation labs, accelerator programmes, or incubators, offers a different set of challenges compared to the larger organisations in which service designers typically work. However, even new business initiatives within larger organisations can offer the same circumstances when they are positioned correctly.
Prototyping and Successful Implementation: Services present unique challenges for prototyping, given their multi-touchpoint nature and often the need for infrastructure. This course explores the development of service design concepts into prototypes, demos, and micropilots through a combination of lectures and activities. It starts with “sketching” service ecosystems using blueprints and diagrams, leading to low-fidelity prototypes with simple materials, mid-fidelity interactive prototypes using props, clickable demos, and role-play, through to video prototyping, service staging, and micropilots using real service actors.
Leading Teams and Organisational Change: In the dynamic world of service design, managing organisational change is crucial for driving innovation and achieving success. The "Leading Service Design and Organisational Change" module provides participants with the essential skills and knowledge to lead transformative projects within their organisations.
Pitching, Selling, and Getting Buy-In: Whether pitching a client or gaining buy-in from stakeholders, telling the story of your ideas and work and landing it with the audience is essential. This module draws upon the fundamentals of storytelling and shows how to use them to shape project proposals, presentations, and pitches that land with your intended audience.
Discover the detailed course curriculum here: https://www.sdn-academy.org/masterclasses-module-overview
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