Dear SDN Members,

You are all invited to join our next SDN Global Café event on October 29, 2024!

A virtual series aims to connect our beloved SDN members, provide more networking opportunities, and tackle relevant Service Design topics.

In this upcoming session, we will welcome Hannah Green Gould who is a Design Director for Absa, one of the largest retail banks in South Africa. She will share more about a their project Absa ChatWallet, a revolutionary solution in banking services, enhancing customer interactions and making financial services more accessible.

Theme: Absa ChatWallet

Summary:

In Africa today, over 350 million people are excluded from formal banking – whether by choice, or by circumstance. Customer barriers include perceived costs, banking complexity, limited geographical and technological access, and a lack of trust. People still largely use cash which is risky to carry and costly to use. In South Africa, six million people are "underbanked" - withdrawing their entire salary or wages from an account into cash every month. Another 12 million people are "unbanked" with no bank account at all.

Over 56 billion payments are made every year in the informal economy in South Africa and expanding financial inclusion will be closely linked to the digitisation of cash. In 2023, one of the most advanced payment systems in the world was launched, enabling interbank payments in less than 10-seconds and with low to no fees. As the adoption of smartphones grows exponentially, Africa is poised for a new way of banking and Absa, one of the largest African banks is well placed to deliver.

Hosts:

• Birgit Mager, President, SDN
• Brian Gillespie, Leadership Team, SDN

Date and Time:

• Tuesday, October 29, 2024
• 4:00 - 5:00 PM CET

✅ Sounds interesting?
So grab your coffee and sit with us on October 29, 2024.  Register now via the zoom link, which is available on your Member Dashboard under Discounts section.

❤️ Want to be a member? Join us!