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Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

What are the takeaways from this training?

  • Share insights on main organisational challenges when switching from operational models to human-centric models

  • Provide a framework on how the multiple roles service design can have in an organisation setting

  • Illustrate how service design acts as an strategic connector between departments in corporate and consultancy settings

  • Empower participants to become cultural change agents in their organisations

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Who is this course for?

Service Designers; UX Designers; Design Researchers; Experience Designers; Experience Strategists

Carol Massá
Carol Massá - Facilitator

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