About Janine Wilson
Business and Service Design Consultant
Change Frameworks Ltd,
Service Design Consultant
Hi. I'm Janine and I escaped from Local Government to a MSc in Design for Business and have a portfolio career. I run my own Business and Service Design company, Change Frameworks Ltd, support the Service Design Academy in Dundee and am a Non-Executive Director.
To me, service design means...
Making a difference that makes a difference in terms of outcomes - making it better or easier or more useful for the users and involving the right people at the right time to do the right thing. Harnessing the power of service design to support organisations innovate, change and deliver good social outcomes.
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