Our discipline of service design is a young, but fast-growing one. The services provided by organizations to consumers - as well as those provided by employers, the public sector, healthcare and nonprofits - are getting more and more complex. This complexity is being driven by the possibilities offered by new technologies, but also by consumer demand and the forces of competition. Our work is changing as well, we are becoming required to learn new skills, as well as tackle new challenges

With disruptive technological and market shifts, the practice of communication and interaction design is rapidly transforming.

In this hands on workshop, we will work together to create our future worlds. What will your future self want and need? We will identify what accessibility means in relation to our world today and what that might look like in the future. You will work in groups to imagine where technology and innovation can improve your future world. In the U.S., people 65 and older make up about 14% of the population, a number expected to double by 2060. Let’s design for our future selves!

If knowing your customer is the most valuable thing you can do, sales people are the experts because they spend the most time with customers.

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

Join us at the SDN Academy for a sneak peek at how to design innovative services that go beyond the ordinary with SDN-accredited Master Mauricio Manhães.