We will find out how two major US companies are building experiences for their customers by successfully merging physical and digital spaces. On one end of the spectrum, we will look how a major physical retail company like 7-Eleven is building new digital products to augment their current physical experiences. On the other end, we will look how a financial institution like Capital One is moving forward with their physical experiences by introducing more and more experiential bridges for their customers with the recent Capital One Cafés for example. Speakers: Christopher Robin, Senior Experience Design Lead, Capital One Kaushik Dave, Experience Design Leader & Strategist, 7-Eleven Ahmed Tellez, Sr. UX Designer/UX Lead, 7-Eleven

Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations

The Next-Gen Service Designer: Formal Education, Portfolio, Career Management...

More than 3.9 billion people, half of the world's population, have been confined. The world just very unexpectedly experienced a Black Swan Event.

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

Join us at the SDN Academy for a sneak peek at how to design innovative services that go beyond the ordinary with SDN-accredited Master Mauricio Manhães.